tech2021-10-22T15:48:03+00:00Tukoton is happy to deliver products to its customers anywhere in Ghana through its third party delivery company.
When will I get my product after I place an order (delivery period)?
tech2021-10-22T15:48:12+00:00Our standard delivery period is 2-5 working days. However, you will receive notice on the morning of delivery.
Where is your shop?
tech2021-10-22T15:48:23+00:00Tukoton is an online store and so we don’t have shops. For your convenience, simply place an order on our website and the product will come to you.
How do you charge for shipping?
tech2021-10-22T15:48:38+00:00It is based on distance and location
Can I come and pick up my order from your office?
tech2021-10-22T15:48:51+00:00Tukoton offers delivery services and because of the goal of convenience, we do not encourage our customers to come to our office to pick up items. However, if that is your preferred option, we are happy to give you a call when your product is ready to be picked up so that you can make your way to our office to pick it up.
What if I am not home at the time of delivery?
tech2021-10-22T15:49:00+00:00As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we will leave a card giving you instructions on either re delivery or collection from the courier. We will do as much as we possibly can to make sure you get your order.
Can my parcel be delivered to an office address?
tech2021-10-22T15:49:19+00:00Yes, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.
My items haven’t arrived yet. What can I do?
tech2021-10-22T15:49:36+00:00Please allow at least 10 business days for your order to arrive. You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service.
